Policies & Procedures
There is a NO REFUND policy for any purchase of any Sweet Nothings And Co products, including physical and digital merchandise. Being that you are receiving digital products you will not be able to receive a refund AT ANY POINT.
RETURNS & EXCHANGES:
In the midst of Covid-19 and beyond there will be NO RETURNS
Please allow 3-5 business days for processing orders and 5-7 business days for shipping depending on the type of shipping available, also be mindful of holiday seasons as shipping may be delayed. We are a small business and will do our best to produce as efficiently as possible and we appreciate your business and patience.
During high volume, such as sales, restocks, product launches or where we have an influx of orders come in please allow 7-12 business days for processing and 5-7 Days for shipping depending on the type of shipping available.
Note: Our fulfillment facility is closed on all major national US holidays.
We are not responsible for any lost, stolen, or damaged shipments. We are not responsible for any packages confirmed as DELIVERED by the shipping carrier. We are not responsible for any packages stolen from a home, mailbox or place of work.
All Priority shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
In the case of preordered items, they will ship as posted on the item's product page. We are not responsible for delays in shipping caused by our supplier, international/domestic carrier, acts of God, etc.
Orders containing preordered products will ship once the corresponding shipment for the preordered item has arrived plus 1-3 days for order processing.
We are not responsible for delays in processing, delivery, shipping, changing pickup/delivery times and other services provided by the United States Postal Service.
We cannot and will not change or intercept a package to alter the delivery.
Please note, all online orders are required to have a matching billing address. Addresses that do not comply, will not be processed.
Due to volume, we are unable to combine shipping on multiple orders.